最常見的原因是登入方式不同。您的舊資料綁定在當初註冊時使用的登入方式，請務必用和以前相同的方式登入——目前新版支援手機號碼、電子信箱、Google 或 Apple。

The most common cause is signing in with a different login method. Your old data is tied to the method you first registered with, so sign in with the same method as before — the new app supports phone, email, Google, or Apple.

⚠️ 重要：新版哈啦Money 已不再提供 Facebook 登入。如果您以前是用 Facebook 登入，新版將無法用 Facebook 進入。請到我們的 Facebook 粉絲專頁 私訊小編，我們會協助您找回舊資料，並合併到您現在使用的登入方式（Google／Apple／手機／電子信箱）。

⚠️ Important: the new app (SpendSay, formerly HalaMoney in English) no longer offers Facebook login. If you signed in with Facebook before, you can't use it now. Message us on our Facebook page and we'll recover your old data and merge it into the login you use now (Google / Apple / phone / email).

若您確認登入方式相同仍找不到，也請透過 Facebook 粉絲專頁 私訊我們，附上您註冊時的電子信箱或手機號碼，我們會協助找回並合併。

If the method matches and data is still missing, message us on our Facebook page with the email or phone you registered with, and we'll help recover and merge it.

會。當您第一次以原本的登入方式（手機、電子信箱、Google 或 Apple）登入新版時，系統會自動把您在舊版的記帳資料搬移到新版並雲端備份。資料量大的帳號第一次搬移可能需要一點時間，若登入時看到逾時提示，通常資料已在背景搬移完成，重新登入即可看到。

Yes. The first time you sign in to the new app with your original login method (phone, email, Google, or Apple), your old records are migrated automatically and backed up to the cloud. For large accounts the first migration can take a moment; if you see a timeout, the data is usually still being migrated in the background — just sign in again.

例外：若您舊版是用 Facebook 登入，因新版不支援 Facebook，請先以其他方式登入，再透過 Facebook 粉絲專頁 請我們協助把舊資料搬移過來。

Exception: if you used Facebook login before, the new app doesn't support Facebook — sign in another way first, then message us on our Facebook page and we'll migrate your old data for you.

可以。若您不小心用不同登入方式建立了兩個帳號，或原本是 Facebook 帳號需要轉移，請透過 Facebook 粉絲專頁 私訊我們，附上兩邊使用的登入方式與電子信箱／手機，我們會協助您合併，避免資料分散。

Yes. If you accidentally created two accounts with different login methods — or need to move an old Facebook account over — message us on our Facebook page with the login methods and the email/phone on each side, and we'll merge them so nothing is scattered.

點語音圖示後直接說出消費內容（例如「午餐 120 元」），App 會辨識金額並自動歸類。語音由手機系統（Apple／Google）辨識為文字，我們不會儲存您的錄音。

Tap the microphone and say what you spent (e.g. "lunch 120"). The app recognises the amount and files it automatically. Speech is turned into text by your phone's system (Apple/Google); we never store your audio.

在記帳畫面選擇發票掃描，對準發票上的 QR Code 即可辨識明細並自動歸類。若您設定好手機條碼（載具），也可以匯入財政部電子發票平台的消費彙整檔（CSV），批次歸類雲端發票。

Choose invoice scanning and point at the QR code on the invoice to read the items and file them automatically. If you set up your carrier barcode, you can also import the consumption summary (CSV) from the Ministry of Finance e-invoice platform to categorise cloud invoices in batches.

在帳戶設定中啟用分享，邀請對方加入即可共用同一本帳。您可以決定授權範圍，也能隨時停止分享。

Enable sharing in account settings and invite the other person to join the same ledger. You control the scope and can stop sharing at any time.

可以。您可以將帳目匯出成 CSV 檔在 Excel 中分析，也能將 AndroMoney、CWMoney 及哈啦Money 舊版的歷史資料直接匯入新版。

Yes. You can export to CSV for analysis in Excel, and import your history from AndroMoney, CWMoney, and older versions of HalaMoney directly into the new app.

記帳、預算、報表、共享、發票掃描等核心功能免費版都有。進階版額外解鎖 AI 智能分類、完全無廣告，以及即將推出的智慧消費洞察與自然語言查詢。詳見訂閱方案。

Core features — tracking, budgets, reports, sharing, invoice scanning — are all in Free. Premium adds AI smart classification, a fully ad-free experience, and upcoming smart insights and natural-language query. See Pricing.

請至 Apple ID 或 Google Play 帳戶的訂閱設定中關閉自動續訂。請於當期到期前至少 24 小時操作，以免被扣下一期費用。

Turn off auto-renewal in your Apple ID or Google Play subscription settings. Do this at least 24 hours before the period ends to avoid being charged for the next cycle.

不會。月繳與年繳屬於同一訂閱群組，切換方案時系統會自動處理，不會同時重複扣款。

No. Monthly and annual are in the same subscription group; switching between them is handled automatically without double charging.

在訂閱頁點「恢復購買」即可找回。請確認登入的是同一個 Apple ID / Google 帳戶。

Tap "Restore purchases" on the subscription page. Make sure you're signed in to the same Apple ID / Google account.

資料以 TLS 加密傳輸、儲存於 AWS 雲端；密碼一律以 bcrypt 單向雜湊儲存，我們無法讀取原始密碼。App 也提供生物辨識／密碼鎖定。詳見隱私權政策。

Data is encrypted in transit with TLS and stored on AWS; passwords are stored only as bcrypt one-way hashes and cannot be read by us. The app also offers biometric / passcode lock. See the Privacy Policy.

可以。您可透過 App 內的問題回報功能、Facebook 粉絲專頁 私訊，或來信 halamoney.tw@gmail.com 要求刪除，我們會在合理期間內處理。

Yes. Request deletion via in-app "Report an issue", our Facebook page, or email halamoney.tw@gmail.com, and we'll handle it within a reasonable time.