找不到答案？歡迎到我們的 Facebook 粉絲專頁 私訊小編（回覆最快），或用 App 內的「問題回報」；也可來信 halamoney.tw@gmail.com。
Still stuck? Message us on our Facebook page (fastest reply), use in-app "Report an issue", or email halamoney.tw@gmail.com.
最常見的原因是登入方式不同。您的舊資料綁定在當初註冊時使用的登入方式，請務必用和以前相同的方式登入（目前新版支援手機號碼、電子信箱、Google 或 Apple）。
The most common cause is signing in with a different login method. Your old data is tied to the method you first registered with, so sign in with the same method as before — the new app supports phone, email, Google, or Apple.
⚠️ 重要：新版哈啦Money 已不再提供 Facebook 登入。如果您以前是用 Facebook 登入，新版將無法用 Facebook 進入。請到我們的 Facebook 粉絲專頁 私訊小編，我們會協助您找回舊資料，並合併到您現在使用的登入方式（Google／Apple／手機／電子信箱）。
⚠️ Important: the new app (SpendSay, formerly HalaMoney in English) no longer offers Facebook login. If you signed in with Facebook before, you can't use it now. Message us on our Facebook page and we'll recover your old data and merge it into the login you use now (Google / Apple / phone / email).
若您確認登入方式相同仍找不到，也請透過 Facebook 粉絲專頁 私訊我們，附上您註冊時的電子信箱或手機號碼，我們會協助找回並合併。
If the method matches and data is still missing, message us on our Facebook page with the email or phone you registered with, and we'll help recover and merge it.
會。當您第一次以原本的登入方式（手機、電子信箱、Google 或 Apple）登入新版時，系統會自動把您在舊版的記帳資料搬移到新版並雲端備份。資料量大的帳號第一次搬移可能需要一點時間，若登入時看到逾時提示，通常資料已在背景搬移完成，重新登入即可看到。
Yes. The first time you sign in to the new app with your original login method (phone, email, Google, or Apple), your old records are migrated automatically and backed up to the cloud. For large accounts the first migration can take a moment; if you see a timeout, the data is usually still being migrated in the background — just sign in again.
例外：若您舊版是用 Facebook 登入，因新版不支援 Facebook，請先以其他方式登入，再透過 Facebook 粉絲專頁 請我們協助把舊資料搬移過來。
Exception: if you used Facebook login before, the new app doesn't support Facebook — sign in another way first, then message us on our Facebook page and we'll migrate your old data for you.
可以。若您不小心用不同登入方式建立了兩個帳號，或原本是 Facebook 帳號需要轉移，請透過 Facebook 粉絲專頁 私訊我們，附上兩邊使用的登入方式與電子信箱／手機，我們會協助您合併，避免資料分散。
Yes. If you accidentally created two accounts with different login methods — or need to move an old Facebook account over — message us on our Facebook page with the login methods and the email/phone on each side, and we'll merge them so nothing is scattered.
點語音圖示後直接說出消費內容（例如「午餐 120 元」），App 會辨識金額並自動歸類。語音由手機系統（Apple／Google）辨識為文字，我們不會儲存您的錄音。
Tap the microphone and say what you spent (e.g. "lunch 120"). The app recognises the amount and files it automatically. Speech is turned into text by your phone's system (Apple/Google); we never store your audio.
講一個完整的句子（例如「買一杯米漿 10 元」）會比只講兩個字準很多。更多技巧請見 語音記帳指南。
A full sentence ("bought a cup of rice milk for 10 dollars") is recognised far more reliably than two words. More tips in the voice entry guide.
在記帳畫面選擇發票掃描，對準發票上的 QR Code 即可辨識明細並自動歸類。若您設定好手機條碼（載具），也可以匯入財政部電子發票平台的消費彙整檔（CSV），批次歸類雲端發票。
Choose invoice scanning and point at the QR code on the invoice to read the items and file them automatically. If you set up your carrier barcode, you can also import the consumption summary (CSV) from the Ministry of Finance e-invoice platform to categorise cloud invoices in batches.
手機條碼怎麼申請與歸戶、品項只掃到一半怎麼辦、怎麼提高中獎機率，請見 電子發票指南。
How to apply for and consolidate a carrier barcode, what to do when only some items scan, and how to improve your odds in the prize draw: see the e-invoice guide.
在帳戶設定中啟用分享，邀請對方加入即可共用同一本帳。您可以決定授權範圍，也能隨時停止分享。
Enable sharing in account settings and invite the other person to join the same ledger. You control the scope and can stop sharing at any time.
它們各自回答一個不同的問題：期初餘額是上個月底的結餘自動帶入本月（這個月開場時有多少）；月餘額是本月收入減本月支出（這個月存了多少）；年餘額是該年整年的收入減支出；累計餘額則是從開始記帳到現在的總結餘。它們的關係就像存摺：期初餘額＋本月收入－本月支出＝累計餘額。
Each answers a different question: the opening balance is last month's closing balance carried into this month; the monthly balance is this month's income minus spending; the yearly balance is the whole year's income minus spending; and the running balance is everything since you started. They relate like a passbook: opening + monthly income − monthly spending = running balance.
每月 1 號「本月」數字歸零重新計算是正常的，您的結餘完整保留在期初餘額與累計餘額裡。想看完整的例子與設定方式，請見 看懂四種餘額（使用指南）。
It's normal for the "this month" numbers to restart from zero on the 1st — your balance is fully preserved in the opening and running balances. For a worked example and setup, see the four balances guide.
可以。您可以將帳目匯出成 CSV 檔在 Excel 中分析，也能將 AndroMoney、CWMoney 及哈啦Money 舊版的歷史資料直接匯入新版。
Yes. You can export to CSV for analysis in Excel, and import your history from AndroMoney, CWMoney, and older versions of HalaMoney directly into the new app.
定期交易有三種結束方式：永不、指定日期、指定次數（分期付款適用）。兩個常見疑問：
A recurring transaction can end three ways: never, on a date, or after a number of occurrences (ideal for instalments). Two common questions:
結束日期含當天，不會漏記。只要結束日期設在最後一期的入帳日當天（或之後），最後一期一定會記到。
也不會多記。每一期固定落在開始日期的對應日（例如 9 月 8 日開始的每月項目，固定每月 8 日入帳），結束日期只是截止線，只要沒有跨到下一期的日期，就不會多出一筆。
The end date is inclusive — as long as it falls on (or after) the final occurrence's day, that last entry is recorded. And nothing extra is recorded: entries always land on the day matching the start date (a monthly item started on the 8th always posts on the 8th); the end date is just a cut-off, so unless it crosses into the next occurrence's day, no extra entry appears.
另外，定期交易只會自動「記帳」，不會實際扣款，設定不理想隨時可以修改。若選了「指定次數」卻沒有看到輸入次數的欄位，請將 App 更新到最新版本（網頁版已更新）。
Also, recurring transactions only record entries in your ledger — they never charge money — so you can adjust them any time. If you pick "number of occurrences" but see no count field, update the app to the latest version (the web version is already updated).
記帳、預算、報表、共享、發票掃描等核心功能免費版都有。進階版額外解鎖 AI 智能分類、完全無廣告，以及即將推出的智慧消費洞察與自然語言查詢。詳見訂閱方案。
Core features — tracking, budgets, reports, sharing, invoice scanning — are all in Free. Premium adds AI smart classification, a fully ad-free experience, and upcoming smart insights and natural-language query. See Pricing.
請至 Apple ID 或 Google Play 帳戶的訂閱設定中關閉自動續訂。請於當期到期前至少 24 小時操作，以免被扣下一期費用。
Turn off auto-renewal in your Apple ID or Google Play subscription settings. Do this at least 24 hours before the period ends to avoid being charged for the next cycle.
不會。月繳與年繳屬於同一訂閱群組，切換方案時系統會自動處理，不會同時重複扣款。
No. Monthly and annual are in the same subscription group; switching between them is handled automatically without double charging.
在訂閱頁點「恢復購買」即可找回。請確認登入的是同一個 Apple ID / Google 帳戶。
Tap "Restore purchases" on the subscription page. Make sure you're signed in to the same Apple ID / Google account.
資料以 TLS 加密傳輸、儲存於 AWS 雲端；密碼一律以 bcrypt 單向雜湊儲存，我們無法讀取原始密碼。App 也提供生物辨識／密碼鎖定。詳見隱私權政策。
Data is encrypted in transit with TLS and stored on AWS; passwords are stored only as bcrypt one-way hashes and cannot be read by us. The app also offers biometric / passcode lock. See the Privacy Policy.
可以。您可透過 App 內的問題回報功能、Facebook 粉絲專頁 私訊，或來信 halamoney.tw@gmail.com 要求刪除，我們會在合理期間內處理。
Yes. Request deletion via in-app "Report an issue", our Facebook page, or email halamoney.tw@gmail.com, and we'll handle it within a reasonable time.
還想再深入一點？我們把常被問到的觀念寫成了幾篇指南：記帳觀念（記消費日還是付款日、信用卡怎麼分類、標籤怎麼用）、語音記帳（怎麼講辨識率最高）、電子發票（手機條碼、掃描與中獎）、看懂四種餘額。
Want more depth? The questions we get most often are written up as guides: keeping a ledger (which date to log, where a credit-card bill goes, how to use tags), voice entry (how to phrase it), e-invoices (carrier barcode, scanning, prize draw), and the four balances.
